Frequently Asked Questions

Please read our FAQ before sending us a message.

1. How about the payment methods ?

We support L/C, T/T/ Paypal payments and our Price are based on EXW Shenzhen, FOB Shenzhen price quoted on request. 30% deposit and the balance paid via T/T before delivery.

2. What is the purchase process?

Select your target product→ Send inquiry to sales customer service→ Professional customer service to send product details and quotation→Place orders,→Make PI documents,→Advance payment→Production line→Delivery

3. How long will delivery take?

Delivery time: 5-7working days after receiving the deposit(based on exact quantity and everything confirmed).
Sample order: 3-5 working days.

4.How about your packing?

Standard Carton. The packaging can also be customized according to the needs of customers.

5. Can you provide free samples?

 It depends on the specific purchasing power and potential of the customer, and the value of the sample.

6. What are the logistics companies you cooperative with?

FedEx/TNT/UPS/DHL/ Shipping/ Dedicated line logistics.
Choose a satisfactory cooperative logistics company according to the needs of customers.

7. How abou the After Salse Service?

① All of your inquiries will be replied in 24hours.
② Well-trained and professional staff to answer all your questions in fluently English.
③ OEM&ODM, any your customized lighting we can help you to design and put into product.
④ Distributorship can be offered for your unique design and some our current models.
⑤ Protection of your sales area, ideas of design and all your private information.

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